Loss & Damage Claim Form

Please complete this form as fully as possible. The more detail and photographs you provide, the faster we can begin our investigation.

Acknowledged within 2 working days

opulencejeweluk@gmail.com +44 0 7508987090 Terms & Conditions

Report within 7 days of completion

AcknowledgementConfirmed within 2 working days.

Staff EnquiriesWe speak with everyone who handled your item.

Workplace SearchFull physical search of workshop & storage.

CCTV ReviewFootage reviewed for the relevant period.

Goods-In/Out AuditFull cross-check of job-tracking records.

Simple ChecksWe may ask you to double-check on your side.

Regular UpdatesWe keep you informed — we won't go silent.

Insurance ReferralIf unresolved, claim is referred to our insurer (up to 6 months).

Key Information

Report within 7 days of expected completion, or within 48 hours of collection if damage is found after return.
opulencejeweluk@gmail.com
+44 0 7508987090
Front Office Basement, 35 Greville House, Greville Street, Hatton Garden, EC1N 8TB, London, UK
Read our full Terms & Conditions

What Happens Next

AcknowledgementWe confirm receipt within 2 working days.

Staff EnquiriesWe speak with everyone who handled your item.

Workplace SearchPhysical search of workshop & all storage areas.

CCTV ReviewWe review footage for the relevant period.

Goods-In/Out AuditCross-check of our job-tracking system.

Simple ChecksWe may ask you to double-check on your side.

Regular UpdatesWe keep you informed throughout — we won't go silent.

Insurance ReferralIf unresolved internally, your claim is referred to our insurer (up to 6 months).

Section A

Your Details

Full Name *

Company Name (if applicable)

Phone Number *

Email Address *

Preferred Contact Method *

Section B

Job / Order Details

Job / Order Reference Number *

Found on your job docket, receipt, or any email correspondence from us.

Date Item(s) Dropped Off *

Date Item(s) Due / Collected *

Description of Item(s) *

Section C

Nature of the Claim

Type of Claim *

Date You Discovered the Issue *

Estimated Claim Value (£) *

Please state the item's actual market or replacement value — not sentimental value. Claims of £2,000 or more require a valuation certificate.

Valuation Certificate Required — Because your stated claim value is £2,000 or more, you must attach a valid appraisal or valuation certificate issued by a qualified jeweller, valuer, or insurer. We cannot begin assessing claims of £2,000 or more without this document.

Please describe what happened, in as much detail as possible *

Please note: The value you state should reflect the item's actual market or replacement value (e.g. its fair second-hand or replacement cost), not any sentimental, emotional, or moral value. Compensation is assessed on actual value only, as sentimental value cannot reasonably be quantified in monetary terms.

Photographs (optional but strongly recommended)

Click to attach photos of the item or damage

JPG, PNG, HEIC, WEBP, PDF — up to 5 MB each

No files selected

Valuation / Appraisal Certificate * (required for claims ≥ £2,000)

Click to attach your valuation certificate

PDF, JPG, PNG, DOC, DOCX — up to 5 MB

No files selected

Section D

Declaration

I confirm that the information given in this form is accurate and complete to the best of my knowledge, and I understand that Opulence Jewellery Services will need to carry out an internal investigation before a final response can be given. I have read and understood the Terms & Conditions, including Section 8 (Loss and Damage).

I confirm the above declaration is true and I agree to the Terms & Conditions. *

Full Name (as signature) *

Your information is handled in accordance with our Privacy Policy and the UK GDPR.

Loss & Damage Claim Form

Your Details

Job / Order Details

Nature of the Claim

Declaration

Contact

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